What type of information is collected from you?
The personal information we collect may include, but is not limited to: Name, email address, date of birth, phone number, postal address, IP address, which pages you view on our website.
How do we collect information from you?
Face-to-face, over the phone, electronic forms and via the website.
Why do we collect this info?
We collect the above data to manage your physiotherapy treatment. It enables us to identify you, contact you and to make appropriate onward referrals, if required and with prior agreement from you, to general practitioners, consultants or other healthcare professionals.
Security of information.
All information is stored securely, and only authorised Axon Physio Ltd representatives can access this information. We will not sell or rent or give your information to third parties. Records are required to be kept for 8 years after the date of the last treatment for adults and 8 years after their 18th birthday for children. After which they are destroyed.
How can you access and update your information?
You can request a copy of the data held about you at any time (GDPR call this “Right to Access”). To do so, please contact us directly on 01277 625652 or email@example.com. This can be arranged free of charge and once your identity has been verified, the requested data will be provided within 28 days.
The accuracy of your information is important to us. If any of your details change or are incorrect then please contact us directly on 01277 625652 or firstname.lastname@example.org or write to us at: Axon Physio Ltd, 1 King Georges Court, high Street, Billericay, Essex, CM12 9BY.
Telehealth or Virtual Consultations
We use Cliniko’s integrated telehealth software to provide our virtual or online consultations. This is to ensure sessions are fully encrypted and secure. All video calls are secured with end-to-end encryption meet data protection regulations. Read more about how Cliniko keeps your data secure here: https://www.cliniko.com/policies/privacy/
Cookies collect data about your browsing actions and patterns which help us improve our website and deliver a better more personalised service. They do not identify you as an individual, they are only for statistical purposes. You can adjust your cookie settings within your browser preferences. For more information on cookies: http://www.allaboutcookies.org/
If you would like to access, correct, amend or delete any personal information we have about you or you have any questions about the information provided, please contact us on 01277 625652 or email@example.com